Order Processing Time: Most orders are processed and shipped within 1-2 business day of receiving the order.
Pre-Orders: Any items available for pre-order will have the estimated delivery date listed in the product description.
SHIPPING:
U.S. Orders:
Free Shipping: We offer free shipping for all U.S. orders over $200, including Alaska and Hawaii.
Standard Shipping Fee: For U.S. orders below $200, a flat shipping fee of $5.99 will be applied.
International Orders:
Shipping Rates: International shipping rates are calculated based on the weight of the package and the destination country. Rates are automatically calculated at checkout, and any customs taxes and import duties can be pre-paid for increased expedition of your package.
Please note that shipping times may vary depending on the destination and other factors beyond our control. Customs duties, taxes, and any additional fees associated with international shipments are the responsibility of the customer.
RETURNS:
Return Period: Customers may initiate a return within 48 hours of order delivery.
Refunds: A full refund will be issued for returned items.
Condition of Return: To be eligible for a refund, the item must be returned in its original condition, including all original boxes and packaging.
Restocking Fee: For returned items not scanned by a carrier within 5 business days of returns approval, or for used items or items missing their original packaging, a 20% restocking fee will be applied.
Refund Method: Refunds will be processed using the original form of payment.
Return Shipping: Customers are responsible for the shipping costs associated with the return.
Return Process: To initiate a return, please contact our customer service team (sales@lucensinc.com) with your order details and the reason for return.
Refund Processing Time: Please allow up to 7 business days for the refund to be processed after we receive the returned item.
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